Rocking the State: Human Resources

In the last decade, technology has transformed business, media and education. Telecommuting and web conferencing are increasingly common solutions to the problem of expensive travel. New applications like Twitter and Facebook make it easier for people, businesses and brands to connect. Leaving aside the question of paper books, there are few reasons to mourn the “dead tree” system of publishing, and that is only one of the ways digital and social media will change society in the years to come.

Capitol with lights

What social and digital media could do for government.

That’s hardly news to many businesses, but one of the industries most in need of structural and cultural improvements—local governance—still struggles with strong biases against digital media, social media and change in general. Among the forces preventing local governments from adopting digital technologies and new applications:  concerns about intellectual property, preservation, accessibility and technical support; a generally weak information technology infrastructure; and administrators who are uncomfortable with the idea of mobile or social media technologies in the workplace.

It doesn’t need to be this way.  If they implement social and digital media programs now, local governments are poised to take the lead in the social media revolution for the following reasons:

  • While many other industries will struggle to survive the next decade, government is expected to grow.
  • Budget pressure will force many smaller government agencies to explore alternate forms of communication, public education and advocacy.
  • A large pool of highly skilled, highly educated, media-savvy young workers is already available to government agencies at bargain rates.
  • Small government agencies–especially those with significant public access, like libraries and employment organizations–could be ideal testing environments for new software, applications and software.  By participating in research and development, government agencies can influence both raw software development and emerging standards for social and digital media in both large public programs and private enterprise.

What emerges is a future in which small governments and state agencies look–and function–like technology start-ups, incubating new ideas and delivering improved services to the people who need them most.   Over the next few weeks I’ll be blogging about how state governments can seize advantage of new applications, changes in corporate culture and a new generation of media-savvy younger workers  to build a culture of flexibility and competence over the next decade.

This week:   Three emerging trends in human resources that could help governments modernize and minimize.

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A breadful book

E-books have won me over, but editing problems are no small deal

A month after bringing home the iPad, I have discovered something “magical” indeed:  e-books are no threat to the paper books I love.  In fact, I feel that paper books and e-books can–and will, and already do–co-exist peacefully.   Since I am a librarian by trade, this statement feels vaguely traitorous.  Many libraries are struggling to implement e-book lending programs, and many others lack the budget or institutional will.

Furthermore, I have written before about the importance of brick-and-mortar institutions like libraries, community centers and public schools; like many other mid-twenties hipsters, I treasure my “real” books, “real” classroom, and “real” social networks.    One of my most prized possessions is my 1887 Thoughts from Marcus Aurelius, whose hand-painted cloth cover, sliver title lettering, and Kensington Press-inspired typeface speak of the authors’ and publishers’ regard for the work.  Here is a book that has been with us for 127 years, and, with only a little care and attention, it will easily outlive me:  the binding is tight, the type easily legible, the pages not even brittle (brittle books are a problem for libraries all over the world).  Try handing your iPad or Kindle down to your grandchildren in 40 years.  Watch them laugh.  But Thoughts will still be here, and there will still be someone out there to read it.  Now that’s magical.

But not all paper-and-ink books are Thoughts from Marcus Aurelius, c. 1887. In fact, if e-books eliminate any kind of book, surely the mass market paperback should be the the first to go.  And good riddance. Since the rise of the pulp novel, book lovers have lamented the unattractive, short-lived books churned out in the millions by publishers too cheap to make a work of craftsmanship, and readers too cheap to buy them.  These books consume feet of valuable space in the library, stand up very poorly to multiple readings and are deeply difficult to repair (it’s usually not worth the time investment).  As much as I love Lee Child, the paperback version of his Running Blind is not much better than my iPad in terms of its shelf-life–and it may be quite a bit worse.  These books were not made to endure, any more than an e-book is made with shelf-life in mind.  If the publishers of the book have such little regard for the story, I don’t see why I should weep over its transformation from lousy paper book to dynamic, searchable, glow-in-the-dark e-book.

iBookshelf

Plus, it's less to pack when I finally move out of Mom's basement

The truth is that mass market books are a relatively modern invention.  The idea that a regular, working-class person would be able to afford a book–or even be able to read–is an innovation of the modern era.  While the history of stories and storytelling is bound up with the history of human life, most written books are  (geotemporally speaking) children of the Age of Aquarius, and public libraries certainly are.  So despite my feelings on the matter, the idea that e-books betray a long tradition of reading and writing is frankly ludicrous.  I love paper books:  browsing, touching, sharing and reading them.  And I love e-books:  reading, buying and traveling with them.

Which does nothing to alleviate the miserable, soul-crushing experience of a badly digitized book.  Recently I downloaded Orson Scott Card’s Shadow of the Hegemon from the iBookstore.  I remembered this book from my childhood, and I am now evaluating it for my library’s new teen program.  Things seemed to be going well until I read this sentence:

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ALA 10: Contribute to the Unofficial Unbook

Help document the American Library Association 2010 Conference

What is an Unbook?

If you’re attending the American Library Association’s 2010 Conference, chances are you have a pile of information that’s not quite fit for formal publication–but should be shared among attendees and your colleagues back home. Don’t let these critical reflections, images and analyses be forgotten. Contribute now to the ALA 2010 Unofficial Unbook.

What Will it Look Like?

Crowsourced content evolves rapidly. Digital content for the Unbook will be assembled in the weeks post-conference, with a printable edition available shortly afterwards.

What Kind of Information Are You Looking For?

Static Content

  • Photos (including stills of notes)
  • Blog posts about the conference experience or inspired by the conference.
  • Favorite tweets or hashtags.
  • Copies of emails home or conference reports.
  • Any written content about the conference, or conclusions drawn from a conference session.

Dynamic Content

  • YouTube videos
  • Cell Phone videos
  • Flickr streams
  • Podcasts

For data storage reasons, preference will be given to hosted content (e.g., YouTube, Flickr). Please send links, not files.

How Will the Information Be Used?

The Unofficial Unbook will be released under a Creative Commons Attribution-NonCommercial license. By submitting content for the Unbook, you agree to release your work under this license for free, to help promote and share information from the conference. For this reason, please submit your own work only.

How Do I Submit?

Email Unbook content to me, nvb05@fsu.edu, with the subject “Unbook” or tweet me @nataliebinder with links and pictures. Please make it clear in your Tweet that you are contributing to the Unbook.

Have Questions?

Reach my by email or Twitter, or meet me at the conference. I take off Tuesday 4 p.m.

Sent from my iPad

My review of the Apple tablet.

Yesterday, in a fit of technophile ardeur, I finally picked up an Apple iPad, and it’s been in my hands pretty much continuously ever since.  While I can’t say much about how the iPad stands up in the long term, here’s what I’ve gotten after 24 hours of solid use:

Reading: So far, no electronic replacement has matched a real book in either reading experience or toughness.  The iPad is no exception. Problems with glare are persistent–the cost of an attractive glass screen–and reading on the LCD  iPad is no break for pixel-weary eyes.  That said, reading on the iPad is a pleasure, and the iBooks user interface is excellent.  There’s no twiddling your thumbs while waiting for an e-ink page to load; color illustrations are in color; and best of all, you can read, surf the Net, and listen to music all at the same time on the iPad.  Take that, Kindle.

the Plain Tree blog

The Plain Tree comes free with every iPad. Can't get that on a Kindle--or a book.

Typing: Unlike other touch typists, I’ve had no trouble with short compositions on the iPad.  The position I found myself in most often was standing, cradling the iPad on my fingertips and typing with my thumbs, which worked well in both portrait and landscape mode.  Anything longer than an email is a bit more challenging.  I started this blog entry on the iPad, and quickly returned to my elderly desktop and its comforting $10 keyboard.

The iPad typing experience is comparable to typing on my 1900s Royal Typewriter.  Intresting, but not something you’d want to do for 12 hours a day. Incidentally, WordPress’s iPad application is weak.  Be prepared to do a lot of HTML hand-coding.

Royal Typewriter

Sure, it's pretty. But would you want to blog on it?

Screen: Well, yes.  This is the iPad’s selling point, and, wow, what a selling point.  The large, hi-def screen is what differentiates the iPad from its smaller cousins.  Great for movies, great for looking at pictures, great for playing games, great for surfing the Web, great for the iPad’s many art apps and publications.  Touch is a natural computer interface, and Apple’s touch screen is accurate and responsive.

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5 Reasons to Invest in Indonesia

The archipelago is ripe for a mobile media gold rush

The city of Jakarta.

Indonesia is a remarkable blend of old and new. Picture copyright © 2008 by Natalie Binder. CC-BY-NC.

Most media organizations are focused on Apple today, but another technology matter caught my attention.  TechCrunch, the popular technology blog, urged investors to explore the Republic of Indonesia as an ideal place for social media and technology investment.

This issue has deep personal meaning for me.  I spent my Fulbright year in Indonesia, where I taught high school and middle students in Islamic schools in the countryside.  I can confidently say that the country is poised for  rapid development.  Furthermore few other countries are more deserving of international focus and investment.  Here are five reasons companies should explore Indonesia as a market—or a home:

  1. The people. Indonesia has a young, ambitious population.  The students I worked with were well-educated, pro-Western (with some caveats), and committed to overcoming corruption and embracing new ideas.  They were also unfailingly bright, hard-working, patient and generous.  Even the smallest children I taught (5-7 years old) were eager to learn English and experiment with technology.  Many were quite talented, needing only tools and time to perfect their skills. Read more »